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Selling Luxury, by Robin Lent, Genevieve Tour
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Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
What does it take to sell high-end luxury creations to the richest clients in the world?
In Selling Luxury, Robin Lent and Genevieve Tour, with 30 years of combined experience, share their savoir-faire. You'll also pick up tips from multi-million dollar luxury sales professionals who will help you understand the complexities of the universe of luxury. Selling Luxury will show you how a salesperson can acquire Sales Ambassador status by offering the impeccable service associated with the world's most prestigious brands.
- Sales Rank: #81595 in Audible
- Published on: 2012-08-01
- Format: Unabridged
- Original language: English
- Running time: 193 minutes
Most helpful customer reviews
7 of 7 people found the following review helpful.
Must read!
By Resham Shaam
This book cleverly encompasses every aspect of customer service, not just sales techniques! It really is a must read for all who need to remember what interpersonal skills are. It is quick and fun read, with every skill covered in brief so it is easy to absorb. I highly recommend this to anyone in cient services or sales in any industry, luxury or mass market.
0 of 0 people found the following review helpful.
Very basic text
By T.V.D.
Very basic info, and somewhat insulting to the intelligence of anyone who has worked in luxury for more than a few months. It reads more like a series of blog posts (and not very well thought out ones at that) than a cohesive text. Still, an easy read if you have no idea what luxury service is about.
4 of 4 people found the following review helpful.
Excellent read
By S.DAYANAND
Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
This is one the excellent readings I have come across recently. It is crisp, no unnecessary jargon, easy to understand by any layman, and extremely useful for anybody who is in business , right from the CEO to the lowest level of the staff, since I believe that everybody in an organization should first of all be a SALES person, and then comes next his / her departmental duty, after all sales is the starting point for any money to flow into the organization , which will keep it alive and kicking. This book addresses about selling luxury items, but the same principles apply to selling anything, because, by implementing the principles outlined in this book, one makes the customer feel that bit EXTRA SPECIAL.
Looking forward to many more such titles from the author .
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